We are looking for a Promise Haven House Manager and Family Advocate (case manager) to join our team!

Promise Haven House Manager – Position Summary

Promise Haven is a night-time and weekend residence for up to three families experiencing homelessness. The Promise Haven House Manager lives in their own apartment on site and is compensated with free rent. The House Manager is responsible for creating and maintaining a safe environment. The House Manager provides evening oversite for the families from 8:00 PM to 8:00 AM from Sunday nights through Friday mornings. The House Manager are available to families from 8pm to 9:30pm and ensure the families leave the facility by 7:30am. The House Manager sleeps in their own apartment overnight and is available if an emergency arises. (Note: Congregational & community volunteers provide overnight hosting Friday and Saturday nights and daytime hosting on Saturdays). The House Manager reports to the Family Promise of Gwinnett Community Engagement Director.

The tasks may vary daily but revolves around working face-to-face with parents and children experiencing homelessness. The following duties are representative for this position.

Key Responsibilities

  • Provide supervision of residents during the scheduled night-time shifts, ensuring that guests are in compliance with program rules, including monitoring resident check-in/out and completion of Life Skills tasks.
  • Fulfill all reasonable requests from residents to ensure their comfort, satisfaction, and safety.
  • Notify staff of any incidents within twelve hours and document incident reports.
  • Communicate with Family Promise staff and Congregational leaders as required, reporting any problems or maintenance needs to the Community Engagement Director.
  • Ensure household supplies are restocked and any items that might be needed are sent to the Community Engagement Director by Thursday mornings.
  • Adhere to all agency policy and procedure guidelines.
  • Lock and secure all outside doors at 10:00 PM Sunday through Thursday.
  • Sunday through Thursday close the kitchen at 9:00 PM and reopen kitchen at 7:00 AM and set out breakfast items.
  • Ensure all logs are completed by end of shift.
  • Provide housekeeping chores as such as cleaning, sanitizing a room when a family moves from the program, and prepare room for new family; weekly clean out of the refrigerator when needed; ensuring the dishwasher is turned on each evening.; monitor and maintain laundry area.
  • Other duties as assigned by staff.

Qualifications & Expectations

  • Demonstrate the ability to accept supervision and to be adaptable to changes in duties.
  • Excellent verbal communication skills.
  • Good interpersonal skills with ability to interact well with families suffering from homelessness.
  • Ability to connect with the faith-based community and volunteers.
  • Good organizational skills.
  • Assertiveness and conflict resolution skills required.
  • Experience in working with non-profit organizations serving person in poverty is a plus.
  • Able to hold individuals in the program accountable to responsibilities and tasks.
  • Keep the House Manager apartment clean and tidy.
  • 10+ years demonstrated work history focused in a people-oriented/human services field.
  • Commitment is for 1 year with a 90-day performance review.


  • Compensation is provided by living rent-free in a 1 bedroom/1 bath apartment (estimated value is $2,000).
  • 20 days of Personal Time Off (includes requesting time off for holidays).
  • Friday and Saturday nights off throughout the year.

To apply, send a letter of interest and resume with "house manager" in the subject line to Carol Love, Executive Director, at clove@familypromisegwinnett.org.

Family Advocate (Case Manager) – Position Summary

The Family Advocate is primarily responsible for working directly with families who are experiencing homelessness; to empower and assist them in achieving long-term stability and sustainable independence; helping them reach the program goals of making money, saving money and finding housing. The Family Advocate will provide case management and crisis intervention services to families that are currently participating in our 30-to-90-day shelter, transitional housing and prevention programs.  This is a highly responsible, organized, compassionate, motivated and professional person that will provide assessment, management and advocacy services to families experiencing homelessness. This full-time position reports to the Family Promise of Gwinnett Executive Director.

Case Management Responsibilities

  • Lead the intake process for all potential families: conduct intake interviews including talking with referral source(s)/partners; conduct orientation for new families moving into the shelter program.
  • Communicate with the Community Engagement Director and House Manager to ensure congregations have necessary family information (work schedule, food allergies, etc.).
  • Develop individual family success plans with each family admitted within 1 week of entry date.
  • Assist each family to set and implement daily goals.
  • Review the family success plan with the family as needed and make adjustments as
  • Hold families accountable for their actions responding with firmness and kindness.
  • Conduct weekly individual meetings with shelter program families (minimum) and monthly meetings with transitional housing and prevention families. Conduct home visits and communicate in a way that is mutually convenient.
  • Serve as the primary contact for families in the programs and advocate for families with community service agencies and landlords to help them access services and other needs.
  • Create and oversee educational programs focusing on a variety of life skills (e.g., parenting, employment, budgeting and housing searches) so families can attain and maintain sustainable independence.
  • Develop relationships serve as primary contact and communicate regularly with landlords, partner agencies; serving as primary contact. Maintain an up-to-date database of resources for families.
  • Caseload includes at least 10 families in the programs.
  • Operate in an organized manner, diligently keeping data and case notes on family’s progress; gather data used for the annual report.
  • Meet with Executive Director weekly to assess/and or review new guests. Report on problems and successes and obtain any direction needed.
  • Be responsible for dealing with crisis situations in a safe, effective manner; will notify the Executive Director of situations that occur and seek assistance from Director if needed.
  • Perform criminal background checks and drug screens on all families seeking services.
  • Perform other duties as delegated by the Executive Director.


  • Minimum of a bachelor’s degree from an accredited college/university in a human service or behavioral science field is preferred.
  • Experience working directly with low-income or families experiencing homelessness.
  • Three years’ experience in a human services environment/field.
  • Flexibility - as this job will require some evening and weekend hours and some after- hour on call responsibilities.
  • Proficient in MS Office (Word, Excel, and Power Point).
  • Be willing to familiarize yourself with Sales Force.
  • Be in alignment and commitment to the agency’s mission statement, organizational values and beliefs, strategic goals and objectives.
  • Must have valid driver's license and vehicle.
  • Occasional lifting of materials up to 25 pounds is necessary.

Knowledge, Abilities, and Skills

  • The successful candidate is enthusiastic and can display good judgement, take initiative, and help families achieve outcomes. Must have a can-do, figure-it-out attitude.
  • Expected case management skills include trauma-informed care, a strength-based approach and the ability to relate to families with a respectful and non-judgmental attitude.
  • Comfortable working with various constituents: families we serve, faith community volunteers, corporate and foundation partners, etc.
  • Must possess a positive attitude, modeling this for the families we serve.
  • Must be detail oriented, execute projects in a fast-paced and often pressured environment, able to prioritize, self-manage, solve problems, manage multiple tasks simultaneously, and make sound decisions.
  • Have strong oral and written communication skills: ability to make presentations to large
  • Ability to help individuals budget and stick to a budget.
  • Expertise in conflict-resolution, able to handle stressful situations in a reasonable and calm manner.
  • Understand human development, psychology and social services.
  • Be willing to familiarize yourself with the Gwinnett area and community resources.
  • Act both independently and as a team player to further the goals of Family Promise of
  • Skill to present programs and encourage families to see the opportunity our programs have the capability to change their lives if they work the programs.

Application Instructions

Interested applicants should email resume, cover letter and statement of availability to clove@familypromisegwinnett.org.  Please include the words “Family Advocate” in your subject line.